Shipping policy

ValentoCo™ | Shipping & Delivery Policy

Last Updated: August 25, 2026
At ValentoCo, we cooperate with leading global logistics partners to guarantee a secure and efficient delivery experience. All orders are meticulously packed and dispatched from our primary fulfillment center in Sweden.

1. Order Processing Timeframes
All orders are processed and prepared for dispatch within 1 to 2 business days (excluding weekends and Swedish public holidays).
  • Upon dispatch, you will receive an automated shipping confirmation email containing your official tracking credentials.
  • Please note: Processing time is strictly separate from transit and shipping duration.
2. Estimated Shipping & Transit Times
Transit windows commence immediately following fulfillment and handover to our shipping carriers. Estimated delivery timelines are structured as follows:
  • Sweden: 2 – 5 business days after dispatch.
  • EU: 3 – 7 business days after dispatch.
  • US: 5 – 10 business days after dispatch.
Delivery timeframes are estimates and may fluctuate slightly based on destination proximity, carrier volume, seasonal peaks, or regional customs inspections.
3. Regional Product Availability
Due to regulatory standards, certain products in our catalog are exclusively available for delivery within the European Union (EU). The storefront interface dynamically filters and restricts eligibility based on your selected shipping destination.
4. Consignment Tracking & Analytics
Every shipment dispatched by ValentoCo includes comprehensive end-to-end tracking infrastructure.
  • Your unique tracking number will be transmitted via email once the carrier scans the parcel.
  • Please allow 1 business days from dispatch for tracking metrics and milestone updates to fully populate within the carrier's digital tracing platform.

5. Shipping Fees & Rates

ValentoCo frequently runs promotions where select premium products or specific order thresholds qualify for complimentary free shipping. Any applicable shipping liabilities, transport surcharges, or handling fees will be dynamically calculated and clearly displayed at checkout prior to payment finalization.
6. International Customs, Duties & Import Taxes
For all deliveries destined outside the European Union (including, but not limited to, the United Kingdom and the United States), your package may be subject to local import duties, customs tariffs, VAT, and brokerage fees.
  • These charges are mandated exclusively by the destination country's government authorities and logistics operators.
  • All customs and import liabilities are the sole financial responsibility of the customer. ValentoCo has no jurisdiction over these statutory assessments.

7. Unexpected Shipping Delays

While we maintain rigorous logistical standards, unforeseen delays stemming from custom clearance bottlenecks, severe weather conditions, labor strikes, or peak postal periods are beyond our operational control.
If your package has not arrived within the estimated transit window, please contact our global support team at info@valentoco.com so we can initiate a formal trace with the carrier.
8. Customer Liability: Inaccurate Shipping Addresses
It is the customer's strict responsibility to ensure that the physical shipping address, contact name, and phone number are entered accurately during the checkout phase. ValentoCo bears no financial or operational liability for lost, delayed, or misdelivered shipments resulting from incorrect, incomplete, or flawed data provided at the time of purchase.
Contact Information
ValentoCo™
info@valentoco.com
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