Refund policy
At Valento Gear, we want you to feel confident in your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of delivery.
Eligibility for Returns
To be eligible for a return:
• The item must be unused and unworn.
• The item must be returned in its original packaging.
• The item must be in the same condition as received.
• Proof of purchase or order number is required. Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items cannot be returned:
• Used products.
• Products damaged through misuse, neglect, or normal wear and tear.
• Customized or personalized products.
• Gift cards (if applicable).
How to Request a Return
To start a return, please contact us at: support@valentogear.com
Please include:
• Your order number.
• The reason for the return.
• Photos if the item is damaged or incorrect.
We will provide instructions for completing the return process. Damaged, Defective, or Incorrect Items If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include photos showing the issue so we can evaluate the claim and provide a suitable solution.
Return Shipping
Costs Customers are responsible for return shipping costs unless:
• The item arrived damaged.
• The item is defective.
• An incorrect item was received.
Original shipping costs are non-refundable unless required by law. Refunds Once your returned item has been received and inspected, we will notify you regarding the approval of your refund. If approved, the refund will be issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.
Order Cancellations
Orders may be cancelled before they have been processed or shipped. Once an order has been shipped, it can no longer be cancelled and must instead follow the return process described above.
Contact Information
ValentoCo™
support@valentogear.com
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