Processing Time

All orders are processed within 1–3 business days.
You will receive a confirmation email once your order has been shipped.

Please note that processing time is separate from shipping time.

Shipping Time (Europe)

Estimated delivery time: 5–10 business days after dispatch.

Shipping Time (United States)

Estimated delivery time: 7–12 business days after dispatch.

Delivery times may vary slightly depending on location, carrier conditions, and peak seasons.

Shipping Time (Rest of World) Estimated delivery time: 7–15 business days after dispatch. Delivery times may vary slightly depending on location, carrier conditions, and peak seasons.

Order Tracking

All orders include tracking information.
Once your order has shipped, you will receive a tracking number via email.

Please allow 2–4 days for tracking updates to appear in the carrier system.

Shipping Fees

We offer free standard shipping on all US orders.

Multiple Items

If your order contains multiple products, they may arrive in separate packages depending on availability and fulfillment location.
You will receive separate tracking numbers if this occurs.

Customs & Duties

For US orders, no additional customs fees are required upon delivery.

Shipping Delays

While we strive to meet estimated delivery times, delays caused by carriers, customs, weather, or peak periods are outside of our control.

If your order has not arrived within 15 business days, please contact our support team at support@valentogear.com

Incorrect Address

Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.