FAQ
Frequently Asked Questions
How long does shipping take?
Orders are processed within 1–3 business days.
Delivery to the United States typically takes 7–12 business days after dispatch.
Do you offer free shipping?
Yes. We offer free standard shipping on all US orders.
Will I receive a tracking number?
Yes. All orders include tracking.
You will receive a tracking number by email once your order has shipped.
Please allow 2–4 days for tracking updates to appear.
Do I need to pay customs or additional fees?
No. US customers will not need to pay additional customs fees upon delivery.
How do I choose the correct size?
Please refer to our detailed size guide on the product page.
We recommend measuring your dog before ordering to ensure the best fit.
If you're unsure, contact us before purchasing.
Can I cancel or change my order?
Orders can be canceled within 12 hours of purchase.
After processing begins, we are unable to modify or cancel the order.
What if my item arrives damaged?
If your item arrives damaged or defective, please contact us within 5 days of delivery with clear photos.
We will review the issue and offer a replacement or refund if approved.
Can I return a used item?
For hygiene reasons, we do not accept returns of used items unless there is a manufacturing defect.
Do products arrive in the same package?
If you order multiple items, they may arrive in separate packages depending on fulfillment location.